Support
Write to support@bizsyncbd.com. We reply by email, usually within two business days.
Please include your store's .myshopify.com address and, if it is about an order, the order number. Never send passwords or API keys.
Common questions
How do I turn on the COD checkout?
In your Shopify admin open Online Store → Themes → Customize → App embeds and switch on COD checkout, then save. Finish the setup on the COD Checkout page inside the app.
How do I connect a courier?
Open Settings → Couriers inside the app and paste the credentials from the courier's merchant panel.
How do I see In transit and Returned parcels?
Those tabs fill in once a courier sends us status updates. On Settings → Couriers you will find the webhook address to paste into the courier's panel.
How do I open the web dashboard?
The app has a Dashboard access page where you create a login for the web dashboard.
How do I change or cancel my plan?
Open the Plans page in the app, or go to Apps in your Shopify admin. You can cancel at any time.
How do I delete my data?
Uninstall the app from your Shopify admin. Shopify asks us to erase the store's data 48 hours later. To have data removed sooner, email us from the store's email address.
A shopper asked about their information
Please ask them to contact your store. If you need our help to find or delete their details, email us with their phone number or order number.